In today’s increasingly connected world, your business’s telecom systems are more important than ever. Many businesses deal directly with the large telecom carriers, thinking that having a relationship with the “biggest and best” is the key to success. Building a relationship with a telecom consultant or agent, though, is often a better way to go.
For most businesses, working with a smaller and more nimble organization is the best option. Telecom agents and consultants typically net you better telecom service, lower cost and more personalized attention. Here are some of the many reasons that great telecom solutions come from working with an agent:
Telecom agents get to know your business. As a small organization that is close to your business, your telecom agent has the time and inclination to get to know you and your needs. This high level of understanding helps them to find the right package of services from the right vendor to keep your business online and successful.
Telecom agents work for you, not for the carrier. A telecom carrier’s sales force has to sell that carrier’s products to remain employed by them. Most agents work with a large number of carriers for you, their client. This gives you more options and a greater chance of finding the right telecom carrier.
Telecom agents know the industry. Since they spend all of their time in the market, they know which carriers have the best coverage and service in your area. This gives them a leg up in recommending the best vendor to you.
Telecom agents solve problems. How much time would it save you to have a single point of contact for everything pertaining to your telecommunications? Imagine having someone whose job it is to wait on hold to get an outage resolved. Telecom agents sit between you and your carrier’s bureaucracy.
Telecom agents care about your business. Because they are small, you represent a meaningful piece of their overall sales and they will work hard to retain you as a client. Your business is much less important to a large carrier, meaning that they will work less hard to take care of you.
Big carriers do a great job of running a telecommunications network and moving vast quantities of data. Telecom agents do a better job of providing you with unbiased and supporting customer service. They are the best way to buy communications for your company.
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